Claims Management (P171212QKD)

Date: 30 April 2019 (Tuesday)

This programmes is conducted as a combination of themed lectures and group exercises and aims to help the delegates appreciate the key difference between case underwriting and portfolio management. The participants will understand how to interpret indicators, identify portfolio hot spots and outline portfolio remediation plans. In addition, they will also understand the strategic importance of portfolio management for any insurance business, gain an awareness of the internal and external drivers of portfolio results and become familiar with the process of influencing the portfolio outcomes for delivering the strategic goals for the business.

Start: Tuesday, 30 April 2019

End: Tuesday, 30 April 2019

09:00 AM - 17:00 PM
Training Venue : To Be Confirmed

Early Bird before 31 March

S$ 802.5

After FTS 50% Grant

S$ 427.5

After 90% FTS Grant for 40 years old & above

S$ 132.5

Overseas Based

S$ 780

Normal Registration

S$ 963

The course fee is eligible for Skill Future Credit claims

Course Overview

This programmes is conducted as a combination of themed lectures and group exercises and aims to help the delegates appreciate the key difference between case underwriting and portfolio management. The participants will understand how to interpret indicators, identify portfolio hot spots and outline portfolio remediation plans. In addition, they will also understand the strategic importance of portfolio management for any insurance business, gain an awareness of the internal and external drivers of portfolio results and become familiar with the process of influencing the portfolio outcomes for delivering the strategic goals for the business.

Training Agenda

 What connects Claims Management to Strategy?

 Claims – Capital – Solvency

 Claims Terminology

 Application of basic principles

 Causation | Contract Interpretation

 Understanding Financials

 Combined Ratio (COR) and Noise Reduction

 Claims Aggregation and application

 Case Reserves | Life Cycle of a Case Reserve

 Portfolio Reserves

 IBNR | Computation

 Claims Leakage

 Fraud Indicators

 Claims issues in Reinsurance

For Whom

 Employees working in claims areas

 Managers and Senior Executives who are required interpret claims reports and implement remediation

 Internal Auditors

 Individuals in finance and other support functions who wish to strengthen their knowledge of claims

 Brokers who wish to enhance their understanding of claims

Facilitator

VIKAS SHUKLA

 Vikas is a senior insurance & risk specialist and a seasoned international trainer.

 Vikas has worked for nearly 30 years in the non-life insurance industry, in managerial, senior management and consulting roles. He was Director (Underwriting, Claims & Reinsurance) for RSA Group in the Middle East (for Bahrain and Saudi Arabia) before taking over as Executive Director, TON Training and Business Consultancy (UAE).

 He has worked with businesses and teams across the world, on a wide variety of assignments ranging from Insurance Risk to Claims to Product Development to Governance.

 Vikas has designed and delivered training programmes and workshops for audiences from across the world. His training sessions are built around his deep understanding of the general insurance business and experience of global best practices, accummulated over the past 3 decades.