Claimsmanship: An Art or a Science? (P181211XIR)

“A seminar and workshop for those involved in the claim process: insurers, reinsurers, brokers, agents, and loss adjusters. Often, the insurance industry falls short when it comes to claims service. This new one-day course is designed to improve claims handling and soft skills, and to achieve a reduction in claims spend and the claim life cycle with the ultimate goal of a reasonable claim settlement in the shortest possible time. The sessions will involve a very practical look at how to progress claims efficiently and quickly, and will include interesting case studies and group discussions.”

Start: Wednesday, 17 April 2019

End: Wednesday, 17 April 2019

09:00 AM - 17:00 PM
Training Venue : To Be Advised

Early Bird before 16 March

S$ 802.50

After FTS 50% Grant

S$ 427.50

After 90% FTS Grant for 40 years old & above

S$ 132.50

Overseas Based

S$ 780

Normal Registration

S$ 963

The course fee is eligible for Skill Future Credit claims

Course Overview

“A seminar and workshop for those involved in the claim process: insurers, reinsurers, brokers, agents, and loss adjusters. Often, the insurance industry falls short when it comes to claims service. This new one-day course is designed to improve claims handling and soft skills, and to achieve a reduction in claims spend and the claim life cycle with the ultimate goal of a reasonable claim settlement in the shortest possible time. The sessions will involve a very practical look at how to progress claims efficiently and quickly, and will include interesting case studies and group discussions.”

Training Agenda

  • Session 1 – The Importance of Claims Management
    • Method: A review of claims handling across various classes of insurance and  group discussion.
    • Objectives: To develop an awareness of the importance of efficient and pro-active claims management, and to understand the factors impacting the resolution of claims.
  • Session 2 – Does the Policy Pay?
    • Method: Review of and group discussion on key policy clauses, terms and conditions.
    • Objectives: To understand the practical effect of policy wordings on claims handling.
  • Session 3 – The Negotiation & Settlement Process
    • Method: Case Studies and group  discussion.
    • Objectives: To analyse the soft skills necessary for successful claims interaction, including effective e-mail correspondence and negotiation techniques.
  • Session 4 – A large/complex Property Damage & Business Interruption Claim
    • Method: A graphic case study from a recent Natural Catastrophe.
    • Objectives: To understand how policy terms and claims management principles are applied to produce the claim settlement.

 

For Whom

  • A seminar and workshop for those involved in the claim process, designed to improve claims handling and soft skills.
  • A practical, one-day course, including inter-active sessions, for claims practitioners across the insurance industry: Insurers, Reinsurers, Brokers, Loss Adjusters.

Facilitator

Graham Purdon, ACII

  • From the UK, a professionally qualified international insurance practitioner with over 40 years claims management experience.
  • An excellent communicator with a distinct client focus and a proven people management background. Diverse project management experience, utilising strong negotiation skills to achieve positive results.
  • A track record of successful advocacy on large and complex property and construction claims.
  • History of successful claims resolution whilst holding senior positions with international loss adjusters and major insurance brokers.
  • Wide experience of construction, engineering and property losses on major infrastructure projects
  • Natural Catastrophe experience – Management of claims resulting from Taiwan earthquake, Hong Kong typhoons, Caribbean hurricanes and Thailand floods.
  • Negotiations and conclusion of large/complex property and liability claims.
  • Presentations, seminars, and training courses across Asia.